Payments & Refund Policy
This policy explains how payments, cancellations, rescheduling, and refunds are handled for services offered by MeraDoc Healthtech Private Limited.
1. Payments
MeraDoc is not responsible for incorrect payment details entered by users, unauthorized use of payment instruments, or payment failures caused by banks or gateway providers.
- Payments can be made via UPI, debit cards, credit cards, net banking, wallets, or other supported methods.
- Payments are processed via third-party payment gateways such as Razorpay or similar providers.
- By making a payment, you also agree to the terms and privacy policies of the payment gateway provider.
2. Booking, Cancellation & Rescheduling
Consultation cancellations and rescheduling
Consultations may be cancelled or rescheduled free of charge within the following time windows:
- Up to 15 minutes before a GP consultation.
- Up to 05 minutes before a specialist consultation.
Rescheduling limits
- Users may reschedule online consultations up to 2 times free of charge.
3. Refund Policy
Refunds are applicable only for eligible cancellations.
Refunds are not applicable for dissatisfaction with medical advice or outcomes.
Refunds may be issued if the consultation is cancelled within the allowed time, the doctor is unavailable, or the consultation is not completed.
Refund conditions
- Refunds are processed to the original payment method.
- Cash payments, if applicable, are not eligible for cash refunds.
- Refunds cannot be issued to third-party accounts.
4. Refund Timelines
- Refunds are typically processed within 5 to 10 business days.
- Actual credit time depends on banks and payment providers.
- Delays due to external systems, including banks, gateways, or RBI guidelines, are beyond MeraDoc's control.
5. Exceptional Cases
In rare cases, refunds beyond standard timelines may be considered at the sole discretion of MeraDoc and may be issued as platform credits.
6. Contact for Refunds
All refund-related queries can be sent to contact@meradoc.com.
7. Policy Updates
MeraDoc reserves the right to update this policy at any time. Continued use of services implies acceptance of changes.