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Privacy Policy

This Privacy Policy explains how MeraDoc Healthtech Private Limited collects, uses, stores, shares, and protects your personal information across its website, mobile application, and related services.

Last Updated: 1 April 2024
MeraDoc Healthtech Private Limited

On this page

  • Introduction
  • 1. Information We Collect
  • 2. How We Use Your Information
  • 3. Sharing of Information
  • 4. Data Security
  • 5. Data Retention
  • 6. Your Rights
  • 7. Third-Party Services
  • 8. Updates to This Policy

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Introduction

This Privacy Policy describes how MeraDoc Healthtech Private Limited ("MeraDoc", "Company", "we", "us", "our") collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile application, or any related services (collectively, the "Platform").

By using MeraDoc, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Name, phone number, and email address.
  • Age, gender, and profile details.
  • Address, if required for services.

b. Health Information

  • Symptoms, medical history, prescriptions, and reports.
  • Consultation notes shared with doctors.
  • Any health-related data you voluntarily provide.

c. Technical Information

  • Device information, IP address, and browser type.
  • Usage data, cookies, and analytics information.

2. How We Use Your Information

  • Connect you with doctors for consultations.
  • Provide diagnosis support and medical advice.
  • Manage appointments, prescriptions, and follow-ups.
  • Improve user experience and Platform performance.
  • Ensure safety, fraud prevention, and compliance with law.

3. Sharing of Information

We do not sell your personal or health data.

  • Verified doctors and medical professionals for consultation.
  • Payment gateway providers for transaction processing.
  • Technology and service partners assisting in operations.
  • Legal or regulatory authorities when required by law.

4. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only for as long as necessary to provide services or comply with legal obligations.

6. Your Rights

  • Access and update your personal information.
  • Request deletion of your account, subject to legal retention requirements.
  • Opt out of non-essential communications.

7. Third-Party Services

Our Platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of changes.